Zonnemarkt

I have an excellent experience with Zonnemarkt, they are very professional in installation, actually the whole process from the very beginning was great since they gave me the quotation, and I responded asking for changes several times until we agreed on one quotation, then on the day of installation they arrived on time and were very professional to the extent that it took them about 3 hours only to install 8 solar panels and the inverter

Firstly I would like to discourage anyone from making use of this company although the products they offer are of good quality. Let me explain why. When it comes to the installation of the solar panels, the quality of workmanship is questionable and in my experience poor. They make use of contractors to do the installation work and in my case, the installation was done very poorly. Firstly there were two micro-transformers that were not bolted to the rails and they were lying loose on the roof under the panels (see photo). Generally theses should be securely bolted to the roof but because they miscalculated the length of a cable they just took them off the rails and had them hang free on the roof under the panel. Secondly, one panel was skew and not mounted properly (see photos). These two issues I only noticed the next morning as it was dark when they left. I immediately phoned Zonnemarkt the next morning and a few days later they were back to fix this. I do give credit to Zonnenmarkt for sending back the team to resolve these issues but the installation should have been done correctly in the first place. This incident makes me question what else is wrong with the installation that I did not notice. In adition to the above issues in my option it is also better to cut a small gap in the roof tiles (inslijpen) make way for the bracket to mout to the roof. This will ensure a smooth flush fit of the roof tile this not only looks better but can prevent water form entering. When I asked about this they assured me that it is water tight and it is not needed. I took there word for it but why do other companies take the time to cut each tile to enuser a flush fit? Another issue I have with the isnstallations that was not resolved as they assured me it was not an issue. The ends of the rails are not being cut down to ensure a flush fit with the mounting bracket. (See Photo) In all other installation I never see the rails sticking out like this. I asked them to cut it down but they assured me it is met to be like that which I disagree with. In closing, they did resolve the main issues but these issues should not have been here in the first place. The installation should be have been done correctly initially. I am satisfied with the products but NOT the installation thus I would discourage anyone for using this company if you wat the solar panels installed properly.

We had two main reasons to select Zonnemarkt over other companies. They could install upon our carport and they used the SunPower panels. They checked multiple times to ensure they could install and we were anxiously awaiting the delivery (6 weeks estimate), in week 6 they told us that installing on the carport was not possible after all and we got an alternative plan. Not wanting to wait again for another company we decided to move forward and have them install this anyway according to the changed plan with a lower yield. They started, a nice team of three professionals, but at the end of the day they told us planning must have made a mistake, it could never be done in a day. The wind and rain also picked up, they had to reschedule to finish it. Great… you’d say, finish tomorrow, the scaffold was already in place. But no, this company does not account for any delay in the planning. They would continue 4 weeks later. Now you can’t blame them for the weather in the Netherlands, cause after 4 weeks they had to postpone again due to bad weather, exceeding the original 6 weeks estimate to finish by far. By the time it was installed we were informed that the great SunPower panels we were led to believe that we had are not as great at all. The great SunPower panels that win about all the reviews are the Maxeon panels. Zonnemarkt probably wants to lift on that name, but is using the Chinese budget P version of them. Quoting this from (SunPower Solar Panels Review - GI Energy): --------------- However, they do make two very different types of panels: The Maxeon, and the P Series. The Maxeon is what a lot of people would call the “real” SunPower panel. The P Series is the one made in China, and was introduced to increase volume significantly by giving consumers a cheaper alternative to the traditional SunPower panel. And it worked! SunPower increased volume by 80% after introducing this panel. The downside here is that some solar retailers and installers are just pitching SunPower panels and not mentioning the fact they are actually installing the P Series. So, customers who are not well informed, just think they are getting SunPower…they don’t know they are getting the Chinese P Series. The P Series still performs well but from our own testing it is closer to the mainstream cheaper Chinese manufacturers, than it is to the better quality Maxeons. And, although cheaper than the Maxeon, they are still more expensive than most competitors. ----------------- But well, everything is installed, after cleaning up a bit we found the floor was damaged near the wall where they placed the SolarEgde. Something probably happened there, cause the wall itself was damaged as well, but that could easily be fixed, the floor tiles we were a bit sad about. They also crashed a roof tile, but that you can expect, I don’t mind buying a new one of those. We asked how they would resolve this, they also made pictures and indicated damage at the work-sheet, but we never heard back about this. I’ve asked them multiple times if “not responding to damage reports or complaints” would be the way they handle this, gave them multiple reminders to get back to us on this on several e-mail addresses but never got any reaction so there is your answer. But hey…, our solar factory is making money and we could check it all with the app! Whoops… for a moment that was, because after a day it did not work anymore. They did send a mechanic by within days, must say he’s a great guy. The SolarEdge WIFI module already died. They fixed it by drilling another hole (kudos for the mechanic, it was a difficult hole to drill, took almost an hour) and connecting it by a network cable as a work-around that now works stable (but connecting to WIFI is dead). So decide for yourself. We gave them 2 stars because the people working here were nice and hard professional workers and the panels look great, the planning is terrible, the handling of complaints is non-existent and they use the budget panels trying to make you believe those are the top of the line.

The project was big for us with respect to numbers of panels and high roof, so we were extra cautious especially after big disappointment with Coolblue. Zonnemarkt team was very customer oriented, professional and flexible throughout the installation. The installation did come up with some surprises and hiccups but Zonnemarkt team was quick enough to figure out workable solutions. Most importantly Peter who was our point of contact from the beginning kept the 1-1 contact with us always ensuring the installation (plan) goes well. Additionally the flexibility in payment terms did ease the element of uncertainty and helped us as a customer to deal with unforseen delays. All-in-all I would highly recommend Zonnemarkt team for their professionalism, customer focused attitude, reliability and flexibility.

Great sales pitch and sales assessment/scoping, horrible customer service! We had solar panels, electric car charging point instalation and meter cast renovation. Everything was done in 2 days but they didn't test it, the electric car charger was installed wrong and again I say: they didn't test the installation! They also took a key to the electric car charger (this i can think as an honest mistake). We tried contact in several ways (emails, calling customers support and even the sales person) but they don't respond!!! It is SO annoying!!! We also can't ask another electrician or we loose warranty, we don't have the key of the electric car charging and we can't remove the lid. I'm just giving 2 stars because sales assessment was very good. But customer service is SO BAD that is not worth more than that. EDIT: my hosehold has more than one name. If you had replied to our MULTIPLE calls or at least kept the promisse to send us the email with the appointment I wouldn't be here. You will find our file if you look for recent calls from Geffen.