"Move fast and break things" may be a good motto for a Silicon Valley tech firm, less so for a moving company.
While the pre-move experience was excellent, with rapid communication and accommodation of special requests, the move itself left much to desire. Most of the furniture that was moved was dented or damaged in one way or another. The standard of care was, amongst other things, evident in the fact that a claim that "all mattresses must be wrapped" could immediately be disproved by photographic evidence.
The owner has acknowledged that mistakes were made during this move and offered a discount. However, that does not justify a higher score than one star - we've still ended up with damaged property and a massive waste of time sorting all this out.