TMI-Bosch

Recently had a new heat pump installed. Perfectly arranged, good aftercare and subsidy application arranged for us. I have had very good experience with TMI Bosch for 18 years. Always good service, advice and installation. And in those few cases where a fault occurred, it was resolved quickly and professionally.

I had already read on the internet that this company did not have a very good reputation. Against my better judgement, having been a customer of the store for years, I approached this company to resolve a complaint about the boiler (no hot water) in our holiday home. Zero on request. I was told that if you are not a customer they will not help you and are not open to new customers. Understanding but also irritation. When I asked if they could refer us to a friends company, the answer was. Go google it yourself. That seemed so incredibly inhospitable to me. We have been coming to this store all our lives and they are not willing to help you or even think along with you. A big BIG NO, to arrange your affairs or buy your things here. Gamma is only 4 km further and the service is better there.

A business where people really think along with the customer and an absolute specialist in, among other things, pellet stoves. Expert and committed.

A good, but very expensive thing for my wallet. They do have a lot of them. An extensive range with major A-brands. If you don't succeed anywhere else, you usually succeed with them. I usually come there for small things such as screws or occasionally a plug or something else small. The owners and staff are very friendly and very knowledgeable. I like coming there, but it's a pity that they are on the expensive side for me, mind you, 'for me'. Otherwise I would definitely come there more often.

If you are looking for a customer-friendly company, I would skip this company. We have been customers of this company for years. Two years ago they carried out maintenance on our central heating boiler for € 1,100. Two months ago they did maintenance on another building of ours. About a week ago, part of our power supply went out. When I called them to ask them to come and solve this problem, they indicated that they did not want to come because our meter cupboard had been replaced 1.5 years ago by another company that had replaced the solar panels. "If the meter has been installed by another company, we will not come." HELLO, your customer has a power problem!! Anyway, it turned out to be a loose wire at a welding cap. We solved this ourselves. They would come again in May for the maintenance of our central heating system. But we have now had it done by another company. TMI will never be welcome here again and I do not recommend this company. After the incident, I called them and asked if the owner would call me so that I could explain to him what I thought about this. Unfortunately, I have not received a call yet. I have no idea what this company is thinking. In any case, it is not what I experience as a customer-friendly company.