Reno Totaalbouw

Update:It seems my review from last year was deleted for some reason (?!), so here we go again, I'm adding it so I can share my experience with this company, which is the purpose of Google review. Update: they accepted to replace the leaking window by a new one and the job was done in March. So it took more than 8 months and lots of back and forths and threats to sue this company with the help of our lawyer to get this done! Also, during the process of getting a new window replaced, they offered us a discount on the invoice (about 1.5% discount on a total invoice of more than 15k€! Lol, what a joke!). Once the job was done, they asked us to pay the invoice without mentioning the discount so we had to claim it. They said they will apply the discount only if we remove our reviews! This companyis not only the worst ove ever delt with, so unprofessional and amateur, but it also threats its customers, when they've clearly been responsible for months of this situation. DEFINITELY STAY AWAY FROM IT! We contacted Reno Totaalbouw for urgent window replacement and a balcony door installation before our baby's birth in early July. Unfortunately, the experience turned into a nightmare. The living room window installation resulted in damages to the wood frame around, and the shelf(vensterbank) work was poorly done. The cutting were done very quickly and they just filled with a lot of silicon kit. The result is very ugly. The balcony door had incorrect dimensions, and despite requesting a full replacement, Reno Totaalbouw ordered parts and cut into the existing frame (which was originally delivered in a one piece), causing further inconveniences. More appointments were needed to fix damages and errors, including wind infiltration due to gaps within the PVC frame. So far, Reno Totaalbouw's response was that they will send someone to apply joint/kit. Such an unprofessional way of fixing it considering this balcony door is costing about 6000 euros. Currently awaiting a solution, we regret choosing them because they were the only company that could deliver before the arrival of our baby, and especially considering they were more expensive than competitors we received quotes from. Over four months later, promised windows are still pending. We had to involve VKG Keurmerk as Reno Totaalbouw failed to uphold expected standards and provide an adequate solution. In conclusion, we strongly discourage choosing Reno Totaalbouw for any projects. Their lack of professionalism and numerous mistakes make them an unreliable and unprofessional company to deal with.

Where renovations take place, things go wrong. But everything went wrong here, from the moment of purchase (different company), measuring (incorrectly measured), delivery (wrong color and hinges), installation and service. reno is responsible for installation and service in this process. installation had to be completed within 5 days. window frames are not secured in the bedroom. keralit parts could slide back and forth. doors not properly installed/not provided with proper drainage, causing leakage. proper insulation not used, causing draughts. Not a nice finish. Place slats in parts when 1 part was also possible. Interior finish until the frame wood underneath is left sawn off without a neat finish. When we called with complaints, a very nice service engineer was initially sent. when the complaints became complicated it became a game between reno, factory and contractor. So far we are not satisfied with everything. but reno no longer works with our contractor. sent from pillar to post as a consumer. reno has claimed that it no longer works with involved technicians. but still work there. All in all, everything went wrong in the entire process. but mechanics who have been here honestly missed the point. And so far no decent excuse. Images and communication are available for those interested

The plastic frames were installed last week. Completely satisfied! First of all, I had a pleasant sales conversation with Herbert; no blah blah stories but a normal explanation with the possibilities. After the first conversation, questions always arise. I asked these questions by email and they were answered within half a day and sometimes within a few hours. Nothing is too much to ask. In the follow-up process, everything was communicated neatly and clearly. Then on the days of installation, 2 neat, professional employees came to assemble the frames. They were correct people with a love for the profession and who thought along with the customer! In short, everything went as planned. Finally: I was surprised (which actually shouldn't be) that there are also companies that keep their agreements and work accurately and respond immediately and that you do not have to contact every time to get something done. In short: Reno offers more than you expect!

We ended up at Reno Bouwtotaal through a video via Facebook. I had a good feeling from the first moment. We had to wait 10 to 12 weeks for them to come and install the frames. May 16 was the day. What a great team we had. It seemed like these men had been working together for years, but it was only 5 days. They had the same stupid humor as my husband (great

I don't recommend it! At the end of May they came to install new windows for us. I've been waiting for this moment so much